Twitter LOVES twitter spam. Is there an official name for twitter spam? Twam (OK I will trademark that)?
Why do I say this? Because I found it shockingly difficult today to find a tool to Bulk Unfollow on Twitter. I have been in quite a dog fight today. In theory what I am trying to do should be simple. I would like to bulk remove spammers and defunct Twitter members that a client is following due to the use of one of those auto follow programs.
This Twitter account is currently following 20K members, and has about 20K people following them. I don’t want to close the account as they would lose many loyal followers; my guess is about 5K. So we need to remove all the junk. We started out by trying to remove them manually within the Twitter interface, 20 minutes removed about 200 and I quickly figured out this was not going to work. So I decided to look for some tools online that could assist me with the removal of most of the people currently being followed.
I found plenty of tools to remove Twitter followers, and of course tried the free ones first. With zero success on those, it’s possible that these free tools are not being properly maintained. Time to spend some money to get the right tool. The first paid tool would not get past the API call to Twitter after 30 minutes. I’m fast becoming frustrated, but luckily I find a nice blog post listing 23 tools. Here’s that list for your reference:
http://www.aboutonlinetips.com/mass-bulk-follow-unfollow-tools/
And here is a summary of what I found checking these out:
http://www.socialoomph.com/ did not try this one, as no where did it mention bulk removing of twitter members being followed.
http://www.jdwashere.com/twiping/index.html Twiping looked really promising, quickly dropped $9 on this, downloaded the application. Except all it did was lock up my computer, multiple times, tried it on multiple twitter accounts. Really annoying.
http://www.theunfollowed.com/home.php Looks really easy, log into twitter, and unfollow in bulk, perfect. But after logging into the Twitter account authenticate, it kicks back to http://www.theunfollowed.com/home.php, and when I click on bulk, nothing happens, locked up. Tried this in Firefox, Chrome and IE….same thing, just locks up.
http://www.tweemaid.com/ Tweemaid is another tool that claims to wipe the list clean, but 3 browsers and all I get is taken to a dead page at the end.
http://joeldrapper.com/untwollow/ Untwollow only removes 1 twitter following at a time (I think not confirmed its removal as I did not have time for one at a time)….yet another lost cause.
http://friendorfollow.com/ This tool seems to function, but does not do what I am looking to do. The tool just shows you who you’re following that is not following you, possibly useful, but will not work for this task.
http://www.huitter.com/ apparently does not exist any longer.
http://dossy.org/twitter/karma/ also looked promising, never a good sign when it says on the page, if it does not work in 5 minutes you should reload the page and try again….guess what that would be me, moving on.
http://www.mycleenr.com/ apparently out of business, but they were kind enough to recommend two other services. They recommend FriendorFollow which I tried with no success, and:
Refollow http://www.refollow.com/refollow/index.html The verdict is not out yet, I paid them $20 and am waiting 24 hours for a confirmation of payment? (Certainly not giving me the warm fuzzies, they may as well of sent something via the US post office).
http://www.buzzom.com/ Does not even mention on the website how to begin…
http://twitoria.com this looked good except it only appears to list out the users that have not been active on twitter in some time, does not appear to give an opportunity to get nuclear on them.
http://tweetblocker.com/ this website appears either down or gone…..I vote for gone.
Needless to say the list goes on, I tried probably 5-6 others I cannot even find the names of.
I did find two that work!
http://untweeps.com was fairly simply to log in, it apparently only permits you to unfollow people who have not tweeted in a specific time range, like in the last 30 days for instance, although if you sign up for $2.00 you can remove just about everyone. If your patient with loading time you can remove about 700-1000 at a time (secret put 0 in the box for time since last tweet).
http://tweepi.com Also works but will only permit you to remove 20 (or 40 at a time if you tweet about how wonderful they are) at a time.
In order for these two services to work, you need to download one of the two Firefox checkbox plug ins:
https://addons.mozilla.org/en-US/firefox/addon/2393/ I tried this one with Firefox 3.6.13 and it would not work.
https://addons.mozilla.org/en-US/firefox/addon/9740/ this one specifically said it would not work with the latest browsers. So I downloaded Firefox 3.0 and this utility worked great.
For either tool, simply highlight the entire section you want to check, then right click and select check. All boxes checked, then click Remove.
In finally finding these two websites that actually appear to work, I discovered something interesting. Twitter is making bulk un following people VERY difficult. They actually state in their terms and conditions of API usage that a “Check All button was a violation of the TOS (terms of service)”. In theory what Twitter is saying is it is very interested in keeping up inflated numbers of members, followers and activity, to such a degree that bulk no following is basically becoming impossible.
I suppose that Twitter in a half hearted way likes Twitter spammers, auto bots and deadbeat users, because if they really wanted to eliminate these users, offering the opportunity to bulk remove people would not be such a mighty task.
I could understand if Twitter took a very hard line approach to all API applications, but many of the auto-follow applications work flawlessly, but seems bulk removal of following people is discouraged.
I hope my 4 hours of time can save you time if you find yourself needing to find a Twitter Bulk Un Follow or Removal tool.
I was reading my morning twitter feed and found an interesting new toy called how the world is searched. It looks like it might be a snap shot of 2010 Google Insights. Just some nice eye candy. Enjoy.
Today Google announced the release of their new operating system Google Chrome OS.
This is the follow up to the Google Chrome Browser which has had some success reaching about 10% market share. (based on data from http://marketshare.hitslink.com/).
The Google operating system is an open source alternative to Linux, offering a very fast and lightweight OS, which will probably load fast and work well (like most other Google products). We all know that Windows is a BIG, heavy and slow operating system, and although Windows 7 is a great improvement over Vista, it is by no means efficient.
The one problem I see with the release of the Google Chrome OS is that there are two kinds of people in the world; the Windows people who fear anything “not Microsoft Windows” and the tech savvy Microsoft hate group of Linux Users (who tend to love http://www.ubuntu.com/). I am not really sure where the market for the Google Chrome OS is coming from? I guess they may be able to peel a little off both groups, but the Microsoft Windows Users really think that their computers will not work without Windows.
I may have to take a closer look at the Google OS, will update you on my direct experience.
Think of it this way – As we travel through a new type of landscape we are guided by signs as always. But the source of the signs and information is much different. Travelers are creating the guidelines and providing directions for the inquiring traveler. This is what happens with Google Profile. Users rate/review businesses, restaurants and service providers based on their experience.
If you are in a neighborhood that is popular with you and your circle of friends you can use Hotpot to find restaurants, bookstores, business offices etc. that will include the locations that are popular with your friends.
Here’s the recipe:
Add an ingredient with a decidedly local flavor to an icon of the Internet world and what do you get? Google Hotpot, a new dish that is seemingly a combination of Places and Profiles. What does this new menu item do for us, the user?
It helps us find local destinations, like businesses and restaurants.
This creates a large database of information in Places, of course. But it also helps the Internet behemoth with another task – making suggestions to users in the future. Add the “friend” touch and you have a referral and suggested destination business model called Hotpot that guides you to physical locations in your area.
How it Looks
A quick look reveals an uncluttered, almost simplistic, design – just what you would expect from Google. Hey, it works!!
Sign in and start rating, that’s all there is to it.
Obviously, you can do your rating and searching on your computer. But these actions are also available on the Android 1.6+ phone with the Google Maps 4.7 update.
At this point the emphasis is on good places to eat and drink – you know, restaurants and cafes. But Google Hotpot isn’t limited to consumption of food and beverages. Users can review any retail site, schools, libraries, even a nice park for a bit of quality time outdoors. A recent count by Google indicated that users have already placed millions of reviews on the service.
For example, one of the icons of Southern Illinois and the St. Louis Metro-East area is the Brooks Catsup bottle. This huge landmark is atop a tower in the town of Collinsville. Want to find this unusual site? It’s on Google Hotpot, complete with a color photograph and address.
Simply click on the number next to the average rating (five star system) and you can read the individual comments and reviews. Choose the business name – the live link at the top – and you are taken to a page with a map, address and review information. You may even get another photo.
Why Hotpot Now?
Most of the early reviews of Hotpot emphasize that this is a way for Google to take on such social sites as Facebook, Yelp and others. The focus is local. But there is supposed to be a significant difference with Hotpot. Reviews and information come only from people that are brought into your network.
The product manager for Google wrote, “With Hotpot, we’re making local search results for places on Google more personal, relevant and trustworthy.”
The idea is not particularly cutting-edge because there are several other ways to connect with friends and recommend places to spend time and money. For example, a user can select Yelp for the closest city and find all sorts of information about restaurants and other businesses.
But This is Google!
That will capture a lot of attention. Throw in the Android access and Google Hotpot is coming into this market at a time when the Internet and World Wide Web are about “apps,” not searching. We are gradually moving into an electronic world that won’t require much searching. Some say we are there already.
We mentioned the key word “local” a bit earlier but we should have mentioned another key word in this scenario – “social.”
Social networking is far from new. In fact, we could argue that the Internet and the Web have been “social” for years. But with Hotpot, the world’s fastest-growing company, Google, is making a statement – We are more social. We are more local.
As one Hotpot review stated, this is the way things work now.
The Google LatLong Blog says Hotpot makes about 50 million locations available, as indicated on Google Places. Users step into the process to share their recommendations with friends, based on individual tastes and interests. When the iPhone Places app comes online Hotpot will add thousands more mobile users.
If all of this doesn’t seem earth-shaking, consider the one ingredient Google has that even the other social platforms don’t have. It’s called “consumer reach,” according to http://venturebeat.com/
Does this mean that Yelp and Foursquare will gradually wither and die on the vine? Probably not, at least for the very near future. But it is possible that Google Hotpot could be the killer app when it comes to navigating the local scene.
On a technical basis, Hotpot is, for the most part, a free-standing service. But if Google and its users decide to do some serious “mashing” and combining, Google Hotpot might stand next to “GPS” as the way to find your way around.
The merging of services hasn’t happened yet. Users still have to work with Hotpot on its own turf. But this will probably change sooner rather than later.
Some veteran industry observers are less than enamored of Google Hotpot. It’s nothing new or particularly useful, they say. What will the world say?
Stay tuned.
I am sure many people out there have tried to get included in Google News. We have been successful in getting multiple websites included in Google news. Recently we have been working fairly hard to get busy blogging. We decided to attempt to get SEO Moves included in Google news. Just for fun I am going to include the thread of conversation I have had with the people at Google News:
#1- Request Inclusion to Google News
#2- wait……
#3- Google News Replied:
“Hi john,
Thank you for your note.
We reviewed your site and are unable to include it in Google News at this time. We currently only include sites with news articles that provide timely reporting on recent events. This means we don’t include informational and how-to articles, classified ads, job postings, fictitious content, event announcements or advice columns.”
#4- SEO Moves Reply Back:
“Hi Google,
In looking at a search today for search engine optimization- the results include a bunch of posts from ZDnet (screen capture included). These posts are really along the lines of what we post, but written by one man who proclaims himself to “NOT” be an SEO expert?
I wish you would reconsider our inclusion as we are really giving people strong real time advice, and tips. 100% white hat information and we are working hard to help the small and medium size businesses succeed online.”
#5- Google News Reply:
“Hi John,
Thank you for your reply and for providing us with this additional information about your site. As we previously mentioned, the articles in Google News report on recent events. We currently don’t include informational and how-to articles, classified ads, fictitious content, job postings, event announcements, or advice columns.
Thanks for your interest in Google News.
Regards, The Google News Team”
Lets Take look at Google News Today for fun:
Not too long ago, Wired magazine ran an article by Chris Anderson and Michael Wolff entitled “The Web is Dead, Long Live the Internet.” In the introduction to that article the authors write, “Two decades after its birth, the World Wide Web is in decline, as simpler, sleeker services – think apps – are less about the searching and more about the getting.”
If this is true, finding your way to the top of the search engines won’t be quite so crucial, in terms of business success. The authors note that people may spend their entire day on the Internet and never really search the Web. Specific apps for email, social sites, news and business resources make it unnecessary to type and search.
Anderson and Wolff urge the skeptics among us not to toss this off as “a trivial distinction.” They call the new model “semi-closed platforms” that use the Internet as a transportation device. But there is no basic need for a browser to display pages. The bottom line is it’s “a world Google can’t crawl.”
What does it mean to rank #1 on the major search engines in 2010 and beyond? Is it as important as being the “big dog” a few years ago? Or, as some believe, is it not quite as important as in the past?
Off to the Races?
The year 2010 may be remembered as the period of time when use of the Web and Internet changed significantly. What change, you may well ask? It seems obvious that if the majority of people are starting to fine-tune their Web use to the point of using only a handful of specific apps, the key factor is going to be speed.
Several industry observers have started to focus on page-load speed as one of two or three major factors for Web site success. For example, professionals in this field are urging Web designers and administrators to offer thumbnails of images so that the visitor doesn’t have to wait for a full-size image to load. Give the viewer the option to select the larger image. It’s a simple step.
In keeping with this trend toward almost-instant gratification, Google has come forward to emphasize page speed as a key factor. After all, for Google to be successful millions of Web users around the world must continue to search. One of the primary “enemies” of the old search pattern is the mobile device.
As cell phones and other devices take on tasks formerly completed only on a powerful desk computer, the need to search will be in decline. Sites will be developed for mobile devices and for the specific applications that work best on the mobile device.
Take the Local
As we discuss this major change in Web use we should also consider this thing called the local search. In simple terms, being #1 worldwide will mean less if a viewer limits the search (and use) to fewer sites. For example, businesses of all types may start to limit their marketing to sectors such as Google Places or to Hotpot (interesting name). This last item is a ratings tool as well as a recommendation engine for Google Places. It’s designed to focus on local service, based on visits and recommendations from friends and other users.
Will search-engine optimization maintain its place as a key to Web site success? The answer could be “yes” and “no” together. Relevant, reliable content that is useful on a consistent basis will still put sites near the top of the priority list. One good example for incorporating the speed idea into the mix is using WebP images that will load faster than bulky JPEGs.
Here are some reasons why we should start using WebP:
Perhaps one of the most important ideas Webmasters, developers and marketers can take from this discussion comes from Anderson and Wolff, authors of the Wired article. “The fact that it’s easier for companies to make money on these platforms only cements the trend. Producers and consumers agree: The Web is not the culmination of the digital revolution.”
A Few More Thoughts
Listing the key items for WebP use and including the emphasis on making money makes the argument for page speed quite strong. However, WebP won’t be an industry-wide standard immediately. Most people will continue to use JPEG or another popular format in the near future. But designers and administrators should give serious thought to using thumbnails to reduce load time.
As for the idea of making money on the Web, we might go back to the old real estate mantra “location, location, location.” Make sure your Web content is placed properly and the page-to-page connections are efficient. Add the local ingredient to your Web marketing to secure your place in a defined area.
Here’s a sobering thought for the doubters out there. The Wired article points out that a 1997 cover story in that magazine was already urging readers to “kiss your browser goodbye.” The emphasis for the future, according to this theory, was going to be on applications for specific purposes and a Web that was getting closer to “out of control.”
Walled gardens in which users were controlled by the provider certainly didn’t prove to be the success model. Google seemed to have “it!” But now it seems that even this game-changing business model wasn’t the final answer. Stay tuned.
Using page speed as a primary factor in the search-engine process will only affect a tiny percentage of sites, according to information from Google. The company provides a number of ways to speed up sites. Webmasters should probably take look at these. code.google.com
The key is using filters that drive down to best performance practices on the pages. The module includes filters to optimize JavaScript, HTML and CSS style sheets, along with filters to optimize JPEG images and PNG images.
When word first came out about mod-pagespeed there was a tendency to panic. Developers and Webmasters found that in addition to the dozens of factors affecting search-engine rankings Google was going to start using speed as a primary factor. The questions were:
Here’s the bottom line on mod_pagespeed: Webmasters and developers will use this to improve performance of Web pages. But there is some specific information these developers will need to know. This is open-source Apache software used to automatically optimize pages and content served with the Apache HTTP server.
Using mod_pagespeed in combination with the correct compression and caching steps should result in significant improvement in loading time.
Basic Steps
Before committing to the use of mod_pagespeed be sure you are working with Apache 2.2 since there aren’t any plans to support earlier versions. If you’re up to it you can develop a patch for these early versions.
According to the best information available, mod_pagespeed can be downloaded as binary code for i386 and x86-64 bit systems through svn. Google instructions add: “It is tested with two flavors of Linux: CentOS and Ubuntu. The developer may try to use them with other Debian-based and RPM-based Linux distributions.”
Several filters have already been mentioned but Google puts special emphasis on “exciting experimental features such as CSS outlining.” This enhances the ability to draw around some page elements to help them stand out to the viewer. Developers and Webmasters can set outline color, width and style.
Achieving optimum page speed is the goal but Webmasters have to take compression, caching and order of download into consideration. It’s also important to reduce the number of trips back to earlier pages and to cut down the number of round trips from page to page.
As you learn more about this significant change in the function of search engines and the Web you may want to understand Page Speed, an open-source add-on for Firefox/Firebug. This is used to evaluate page performance and find ways to improve results.
This is an extension to Mozilla Firefox that runs in the Web development package. Running a performance analysis on a page brings the user a set of suggestions and rules to follow for improvement. Page Speed measures page-load time so that it presents the issue from the user’s viewpoint.
Rich Get Richer?
So, with this additional information about using page speed as a search-engine factor, should we all start to worry about the “big boys” crushing the smaller sites? As we mentioned in brief earlier, this was a cause for concern among Webmasters, developers and site owners. But a blog from Matt Cutts in April went a long way toward reducing the stress of this announcement.
He literally thinks this is not that big a deal. His reasons include:
There are a lot of sources for learning about site speed, mod_pagespeed and other factors in this process. Google has devoted a section of their Web presence to the issue. See code.google.com As for the problems presented to small sites, Cutts and others believe that smaller sites will be able to react more quickly and would actually feel fewer negative effects.
Keep in mind that when we took a brief look at Page Speed above (the open-source tool) we mentioned that the emphasis is on load time. That is the amount of time that passes between a user request and the time when they are able to see the full page, with all graphics, images and text.
Some larger sites with complex designs may suffer if they can’t figure out a way to speed up their load time. Part of the answer may be in the move to larger hosting companies that can afford to put lightning-quick servers into operation.
But there’s still another issue with using page speed. The tendency among quality Web companies is to analyze every detail of operation. Google Analytics can slow down load time as it tries to gather significant data. How will this be folded into overall operation of a site?
To Sum Up
Slow page-loading leads to loss of viewers. Studies have shown this to be true. Even if a site is very popular, users will drift away because of slow response times. It may take a week or two for them to build up the courage to come back. At this point it’s best to take a few basic steps such as reducing download size if possible, improving layout and minimizing round trips between pages.
We don’t need to panic about mod_pagespeed but then we probably shouldn’t be shouting from the rooftops either. The best path is somewhere between these two extremes.
A traditional sitemap is a rather simple and efficient way for a Web site visitor to find a specific page or section on a complex Web site. It’s best to start with a home-page link then offer a list of links to main sections of the site. Those sections can offer details to pages. Be absolutely sure the links are accurate and take the visitor to the exact location described.
I
n addition, it’s generally best to provide one page (sitemap) where search engines can find access to all pages. A search engine sitemap is a tool that the Web designer or administrator uses to direct search-engine spiders based on frequency and order within the Web site.
So, when we see the term “sitemap” we are fairly sure we know what we are dealing with. The term is very descriptive of the job that this online tool is designed to do. But what about sitemaps for search engines? How do they work? In what specific ways can sitemaps help both developers and users?
Ready-Made Sitemaps for Search Engines
Several companies offer online tools that will “spider” the Web site and create a search-engine sitemap. Some of these services will work with hundreds of pages without charge. If you require the spider to work with more than 500 pages you will have to pay a basic fee. Most of these tools come with instructions on how to apply the sitemap to your site. Once the sitemap is in place you will need to submit it to search engines that will “spider” it.
This gets us to the point at which we have established a multiple-sitemap strategy. Our first, traditional sitemap is created so that visitors to your Web site have a good resource for finding their way to your content. The traditional sitemap comes with an added benefit: keyword weight to the linked pages.
Our strategy doesn’t stop there, however. The search engine sitemap lets the most-used search engines know which pages should be part of their databases. Organization and frequency are the keywords here!
Video Sitemap
We know the standard sitemap will help visitors find their way to the quality content on your site and the search engine sitemap is the key to an efficient and successful sitemap. But you may want to consider additional assistance for visitors that uses video?
When your well-designed site includes links to video players, links to other video content associated with your site and, of course, video on your own pages, you need to make sure that the major search engines (and visitors) can find what they want and need. A search engine bot will only find your video if you include all the necessary information: title and description; URL for the page on which the video will play; URL for a sample or thumbnail; other video locations, such as raw video, source video etc.
You shouldn’t be too concerned about how much space you’re taking up with video sitemaps because many tools and programs that help you establish video sitemaps will handle thousands of videos. Keep in mind that there will be limits such as a compressed limit expressed in megabytes.
We’ll use Google as an example of formats that will work for video crawling: mpg, .mpeg, .mp4, .m4v, .mov, .wmv, .asf, .avi, .ra, .ram, .rm, .flv, .swf. All files must be accessible through HTTP.
Mobile Sitemap
No, the sitemap doesn’t move! This Web site guide includes a tag and namespace language specific to its purpose. The core of the mobile sitemap is standard protocol but if you create yours with a dedicated tool make sure you can create mobile sitemaps.
This guide uses only URL language that focuses on mobile Web content. When the search engine crawls here it will not pay attention to non-mobile content. In a multiple-sitemap strategy you will need to create a sitemap for non-mobile locations. Make sure you include the <mobile:mobile/> tag!!
See a sample of a mobile sitemap for Google at:
http://www.google.com/mobilesitemap.xml or check other search engines to see what you need to do to make this work as it should. Submit mobile sitemaps as you would others.
Geography and Sitemaps
As with other targeted sitemaps, the subject of targeting certain countries with your sites can consume much more time and space than we have here. But here are some of the basics to get us started.
You can target specific countries when you set up your plan with services such as Google Web Tools. This is accomplished when you submit an XML sitemap. The bottom line is that you can submit multiple sitemaps on one domain.
User experience shows that Web site rankings increase by 25 percent or more for organic traffic. With careful SEO effort on each of the language versions the results could be even more impressive.
Submit and Grow
To wrap up this very brief look at the subject of sitemaps, let’s consider a few of the top places for submitting your sitemaps. Keep in mind that search-engine technology has changed and improved so you will need to be familiar with the standards and requirements to be successful.
Don’t limit yourself to the idea of submitting one URL and having the crawler do the work. This isn’t the most efficient way to get where you want to go. Devote some time to learning about submitting to Google, Bing, Ask.com, Moreover, Yahoo Site Explorer and Live Webmaster Center among others. These seem to be the top destinations in the opinion of most industry observers.
The process of submitting a sitemap differs slightly from one place to another but in general terms you use the “configuration” link and choose “sitemaps.” You’ll need to enter your complete path description in the space provided. Google’s example might look like this- http://www.example.com/sitemap.xml, type sitemap.xml) and choose “Submit.”
You should get confirmation and even a screen shot to show what you have accomplished.
Good luck!
So many creative people step into the online world expecting great things from their Web site, their product or their service. But there is really only one way to find success in this field and that’s through conversion. If you can move a solid percentage of your visitors into leads (then into customers) you are on the right track. Keys to this process are quality content, good design and the right call to action. Then it’s time to test and measure user data with such tools as heat maps.
When it comes to the idea of “conversions” and “converting” in online business we’re not talking about changing a PDF document to Word or a JPET image to GIF. With the technology available today there are online sites that will perform this service for you. But that’s not the conversion you should be interested in at this point.
We’re interested in is converting Web site visitors to leads that may mean a true increase in business. People have invested money in the pursuit of increased traffic to their Web sites but sometimes don’t go one step further and generate quality leads. This is the major step you need to take to have an effective Web site and to measure site effectiveness.
How It’s Done
While the correct use of keywords, phrases, links and referrals can make a lot of difference in Web success the journey actually begins when you create quality content. Sure, a few junk sites might get good numbers because of the “tricks” of the trade. But long-term success will come with content that offers something valuable and captures the visitor to the extent that the individual wants to engage in a meaningful “conversation” with you.
In addition to quality content your online presence requires above-average design. One key element of good design is simplicity. But this doesn’t mean empty and boring. It means being user friendly, focused and understandable. Great design presents an overall picture that is just what you want your visitor to experience.
If you have interesting and useful content combined with the correct design for your effort you are almost there. What more do you need to do, you may well ask? The third factor is sort of like asking for the order. In this case it’s a call to action. Ask the visitor (potential customer) to take the next step by contacting you in some way. Always provide the “yes” button – an email address, phone number or both. Use a call to action and get the customers you desire.
Ask Them to Act
As you may have guessed, it is common to design a Web site with a wonderful appearance that is easy to use and has useful, interesting content but still fail to capture a solid percentage of visitors. In many cases this happens because the site doesn’t include a call to action in the proper place and at sufficient frequency. A call to action should be a highlight of your Web site.
Your call to action should also be presented in the right form. Does your visitor have the opportunity to request a sample or demonstration? Can he or she ask for a free trial or a no-cost consultation? This type of call to action should garner you more leads than simply asking the visitor to provide contact information. Give them something in exchange. After all, they are giving you themselves.
Make sure your call to action step takes the visitor to a landing page that is easy to use and understand. It is essential that you don’t put roadblocks in the process, especially at the point when a cold visitor is about to become a lead. Deciding at what level to qualify your leads will depend on the industry, product or service. Some qualification is fine as a way to filter out leads that will only waste your time.
How Do You Know?
If you have taken care of the proper steps in the conversion process, as described above, how will you know that your system is working? Of course, monetization of your business should show a positive bottom line. If you’re making money you must be doing something right. But how do you really know that your design and efforts are giving you the best results possible?
The simple answer is: You need to know your Web site’s conversion rate. The information must be a current, accurate report on such ratios as visitor-to-lead, lead-to-sale and visitor-to-client. Some successful online businesses consider this last ratio the most important because it tracks the cold-call visitor through the process and shows which of these visitors become long-term customers.
Visitors become leads when they provide basic contact information that puts them in your system. Depending on your service or product you might expect to get lead information from 5 percent or 10 percent of your visitors. Some of the hottest sites might get a percentage as high as 25 percent. If you have a very specialized product or service that is attractive to only a small niche market you might be satisfied with 5 percent.
To wrap up this brief discussion of a complex subject we should at least consider the use of heat maps as a way to test your content, design and call to action. Using this tool might mean the difference between knowing who your customers really are and not understanding your market.
The right kind of mapping and visual reporting can give you a clear picture of your visitors’ clicks, scrolls and other moves. Think about how valuable a visual image of your visitors’ action could be. Get the real who, how and what when you study conversion by using behavior reports and heat maps that work.
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