So, in general: High Quality Score = Lower Costs + Better Ad Position.
Sixteen years and several interface generations later, this is still the sentence that explains why two advertisers pay different prices for the same word.
PPC means you pay when somebody clicks your ad rather than when it is shown. What that sentence hides is the part that decides whether the account makes money: every search runs an auction, and what you pay is set as much by how relevant Google judges your ad to be as by what you bid. We have been buying paid search since the Overture days and running Local Services Ads since Google opened them up.
8.81 x
Average return on ad spend across the accounts we manage
2003
The year our first pay-per-click post went up. It is still online.
20 +
Years buying paid search, from Overture and early AdWords onward
700 +
Posts in the archive, a good part of them about this
Most explanations of PPC stop at "you pay per click", which is the least useful true thing about it. The auction is where the money is made or lost, and it has been running on broadly the same logic since 2005.
Your maximum bid is the most you are willing to pay. What you actually pay is usually less than that, and it is worked out from the quality of the ads around you. An advertiser bidding less than you can sit above you, and pay less than you, for the whole of a campaign.
Google scores each keyword on how relevant it looks to the query and the landing page behind it, and on how often people have clicked it before. That score multiplies your bid to produce the rank you get. It is the reason two accounts selling the same product can pay very different prices for the same word.
Click-through history feeds the score, and the score feeds position, and position feeds click-through history. An account left alone for a year is usually not losing money because the market moved. It is losing money because that loop has been turning the wrong way.
Broad match will find you buyers you would never have thought to list, and it will also sell you clicks from people who wanted something else with the same name. That is not a fault in the system, it is the setting doing what it was asked. The controls are the match types and a negative keyword list that is genuinely maintained.
It affects the score, so it affects the price, and it obviously decides whether the click turns into anything. Sending paid traffic to a home page is the most expensive habit in this discipline and it is still the most common one.
Smart bidding and Performance Max took the manual bid adjustments away and put the leverage somewhere else: in the targets you set, the conversion data you feed the system, the products you let it promote and the exclusions you apply. The account still needs a person. It needs them looking at different things.
They are bought through the same accounts and reported in the same currency, and they behave nothing alike. A business can be excellent on one and wasting money on the rest.
Text ads against a query somebody typed. The most intent-loaded advertising there is, and the most expensive per click for exactly that reason.
Product listings driven by a feed rather than by keywords. For retail this is usually where most of the revenue is, and the feed does the work a keyword list used to.
The Google Guaranteed panel above everything else on local service queries. Priced per lead rather than per click, and gated behind a license and background check.
Banner inventory across the web, most usefully aimed at people who have already been to your site. Cheap per impression and easy to waste at scale.
YouTube, and the paid side of the social platforms. Bought against an audience rather than an intent, which changes what a good result looks like.
One account, five behaviors ยท a blended cost per acquisition across them describes none of them
One real account of ours, one month, every figure against the same month a year earlier. Year on year rather than month on month deliberately: this was a sale month, and comparing a sale against the quiet month before it produces big numbers that describe the calendar rather than the account. The client, the country, the currency and the category are removed, and so is every absolute figure โ we do not publish a client's spend or revenue. What is left is every ratio, including the ones that went the wrong way.
Against the same month last year. The two moved together within four tenths of a percentage point, which is the first thing to look at in a down year: revenue falling roughly in step with spend means the account is still converting money at the rate it used to, and the shrinkage is coming from the market rather than from the management.
The sharpest fall in the set, and close to double the fall in revenue โ so the orders that did come through were worth more each than they were a year ago. This is the number that most needs explaining in the report, which is exactly why it should not be the one left out of it.
Fewer conversions from a spend that fell less steeply, so each one cost more. Ten percent is a real deterioration and a survivable one. It is also the honest counterweight to the impression share figure further down, because both are true in the same month.
Essentially flat year on year, which in a year where conversions fell nearly a fifth is the result we would point to. It sits below the 8.81x we quote as our average across accounts, and it is on this page for that reason โ an agency average that never has a month underneath it is an average of the months somebody chose to show you.
Impressions were down 8.03% and interactions down 3.65% over the same comparison. So fewer people searched, slightly more of those who did clicked, and fewer of the ones who clicked bought. That pattern reads as softer demand meeting harder competition rather than as something broken in the account.
The clearly good number and the one worth holding on to. In a weaker market, on 10% less money, we were in front of a materially larger share of the searches that existed than the year before. That is the position that pays when demand comes back.
The marketplace that dominates this category, appearing in the same auctions 53.00% of the time and finishing above us in 32.61% of them. Auction insights like these are the difference between "our conversion rate fell" and knowing why. You cannot outbid a marketplace and you can be very deliberate about which auctions you turn up to.
Search term analysis, negative keywords added from it, placement exclusions applied, and the sale campaign built and taken live. The exclusion work is the reason impression share rose while spend fell.
Raise the target return earlier and load the promotional copy earlier, so the campaigns finish learning before demand peaks rather than during it. Automated bidding needs a run of data at a new target before it is any good, and a sale gives it the least time exactly when it matters most. Getting promotion details before they go live on the site, rather than as they go live, is worth more to the result than any bid adjustment made during the week itself.
Four things, on a monthly loop. None of it is exotic, and the accounts we are handed are usually missing the same two.
The keyword list is what you asked for. The search terms report is what you bought. Every month it produces negatives to add and, more usefully, phrasing you had not thought of that people are already using to find you.
Negative keywords and placement exclusions are the cheapest work in paid media and the least often done, because nothing about the account looks broken without them. They are how spend falls and impression share rises in the same month.
Bidding targets, promotional assets and feed changes all need a learning period. Anything you want working during a sale has to be in place well before it, which means knowing about the promotion before it goes live rather than reading about it on the website.
Spend, revenue, conversions, cost per acquisition and return, each against both the previous month and the same month last year, plus impression share against the competition. When a number moves the wrong way it goes in the report with a reason, and if the reason is that we got it wrong that is what it says.
Two posts from early 2010, quoted as they were published. The interface has been rebuilt several times since and none of the rebuilds changed what decides the price of a click, which is the argument for reading the old material rather than the new.
So, in general: High Quality Score = Lower Costs + Better Ad Position.
Sixteen years and several interface generations later, this is still the sentence that explains why two advertisers pay different prices for the same word.
Everytime your keyword matches a query, the keyword has the potential to trigger an advertisement. The Quality Score of a keyword has a lot of influence, including over your actual CPCs, the estimate of the first page bids seen in your account, and determining if it's eligible to be in an ad auction that takes place when a user enters a query. It also affects how highly your ad will be ranked.
Every clause of this still holds, including the one people forget: a low enough score does not merely raise the price, it keeps the keyword out of the auction altogether.
When the ads displayed match users' queries as much as possible, that's when the AdWords system works best. The Quality Score keeps the ads that appear on users' results as relevant as possible. Relevant ads get more clicks, rank higher, and have higher conversion rates.
This is the loop described further up the page, and it runs in both directions โ an account nobody has touched in a year is usually losing money because it has been turning the wrong way.
There isn't one single Quality Score formula. It will vary depending on whether it is influencing ads on the Search Network or ads on the Content Network.
Truer now than when it was written, with more surfaces in the account than there were networks in 2010, which is why a single blended cost per acquisition across all of them describes none of them.
Make your ad groups as specific as possible, with each focusing on one single product or service. Divide your keywords among the related ad groups and make ads that relate closely to its keywords.
The structural advice that survived automation intact, because tight themes are what let the machine learning tell one intent from another.
Negative keywords have a major impact on your click-through rate (CTR) and therefore, your campaign's return on investment (ROI). When you use the "phrase match" and "broad match" options setting up your AdWords campaigns, you should include negative keywords as well.
The mechanism behind the month described above, where spend fell year on year and impression share rose at the same time.
Setting up negative keywords by placing a minus sign in front of them lets you filter out identical terms that can have very different meanings. For example, suppose you sell photographs of foxes (Work with me here, OK?). Well, if someone searches on fox photos thinking they're going to get pictures from The Simpsons on Fox television network, you'll be paying for their irrelevant clicks. Therefore, you want to use negative keywords like "television" and "network" to limit the number of times an ad for your photographs of foxes appears on a page when someone wants pictures from the TV network.
Kept whole, digression and all. Broad match now reaches considerably further than it did in 2010, so the fox problem is bigger than this passage imagines rather than smaller.
Judicious use of negative keywords can help improve the quality score of your keywords. A number of factors influence your keywords' quality scores, including its general performance. Bottom line: a higher quality score makes your keyword trigger ads at a lower cost per click and positioned higher. Your CTR is the most important aspect of your quality score. A lot of "accidental" clicks on your ads can lower your click through rate. By using negative keywords, you'll have fewer ad impressions, but fewer "false positive" clicks on your ads.
The trade at the heart of the second step in our monthly loop: fewer impressions on purpose, because the ones being removed were making everything else more expensive.
Around 700 posts, published since 2003
Read the archiveThis page is the whole subject at once. These go narrow: what the model is, the one product inside it that works nothing like the rest, where paid meets organic, and what buying the work involves.
The explainer. How the money actually works, the four things that have to exist before you spend any, and the four situations where we would tell you to skip it.
/pay-per-click-advertising/The per-lead panel that sits above every other ad. What Google verifies before you can run them, what really decides your rank, and the leads you should be disputing every month.
/local-services-ads/Paid and organic side by side. What each is genuinely good at, the five questions that decide how a budget splits between them, and why the usual framing leads people wrong.
/search-engine-marketing/What a managed month contains, how the fee is structured, and the four problems we find in almost every account we are handed.
/ppc-management/How to choose one, including how to rule us out. Eight questions to ask, and the warning signs we published in 2010 that have not needed a revision.
/ppc-agency/Shaun O'Brien
Owner, Selby Acoustics
Shaun was John's client
Phil Leahy
Founder, MedCart Marketplace & Retail Global Events
Phil was John's client
Matthew Kligerman
Building Dirt โ AI land development platform
John was Matthew's client
Across the accounts we run, 8.81 times return on ad spend. That is gross revenue per unit of spend and it is a PPC number only. It is not comparable with an SEO return, which measures net profit against total cost, and blending the two produces a figure that describes neither.
If you need demand this quarter, paid. If you need cost per acquisition to fall over years, organic. Most accounts we run do both, because paid search is also the cleanest read on which queries carry buying intent, and that is the map the organic work follows.
Yes, and they are different enough to be worth separating. Local Services Ads charge per lead rather than per click, and the reporting blends phone and message leads into a single cost figure that hides a real difference between them.
You keep it. The account, its history and its data are yours, and there is no long-term contract holding you in. Results are what keep clients here.
Read-only access to your Google Ads account is enough. We will come back with where the money is going, which search terms you are paying for that you would not have chosen, what your impression share looks like against the competition, and whether the return you are getting is the return the account is capable of.